Terms and Conditions
Service and product availability
The items offered on this website are only available for delivery to mainland Spain and the Balearic Islands
If there are difficulties in the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or superior quality and value which you may order.
Commitment to deliver
No contract will be concluded between you and us in relation to any product until your order has been expressly accepted by us.
To place an order, you must follow the online checkout procedure and click "Authorise Payment". You will then receive an email acknowledging receipt of your order (the "Order Confirmation"). All orders are subject to our acceptance, of which you will be informed via an email from us confirming that the product is being dispatched (the "Dispatch Confirmation"). The commitment to ship a product between you and us (the "Contract") will only be formed when we send you the Dispatch Confirmation.
Shipping information and conditions
If there are no availability problems, of which you will be previously informed, the confirmed order will be shipped within a maximum of 3 days from the date of the Shipping Confirmation.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to go ahead with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid. We do not deliver on Saturdays or Sundays.
Delivery times and costs
We have the following shipping methods within Spain:
Standard (3-5 working days)
You will receive your order within 3-5 full working days. Working days are working days from Monday to Friday.
The cost of Standard Delivery is 5 euros.
Exchanges, returns and defective products
If you detect any incident in the reception of your order, please contact Customer Service by telephone at 932282242 or by email at firstname.lastname@example.org. Opening hours from 9:00 to 14:00 and from 15:00 to 17:30 from Monday to Thursday, Friday from 9:00 to 14:00.
Returns can only be requested if the following conditions are met:
- Problems are reported within 3 days from the day of delivery of the product
- Because the product does not comply with the indications on the label
- Because the packaging is damaged and this fact has been noted on the delivery note, or has been reported on the day of receipt of the goods.
If you require an exchange or refund once you have received your order, please contact our Barcelona Centre on 932282242 from 9:00 to 14:00 and from 15:00 to 17:30 from Monday to Thursday, Friday from 9:00 to 14:00.
Or by email to email@example.com indicating your purchase receipt number, the product and the reason for the return/exchange.
An agent will contact you and once the authorisation number has been obtained, returns must be sent to our Barcelona Centre at the buyer's responsibility and expense, enclosing the purchase receipt to the following address:
Calle Tarragona 106 bajos
08015 - Barcelona
As proof of your return, we recommend that you always keep the receipt from the courier as proof of the fact that you have delivered the package.
Methods of payment
Once you have made your purchases, all the items you wish to buy will have been added to your basket and the next step is to process your order and make payment.
Fill in or check the contact information, the details of your order, the address to which you would like the order to be sent and the address to which the invoice is to be sent.
You can pay by Visa, Mastercard and American Express. To minimise risk, payment is made directly from the bank's servers and we do not store any details of your card number.
Prices and taxes
The price of each product will be the price stipulated at all times on our website, except in the case of obvious error.
The prices on this website include VAT, but exclude shipping costs, which will be added to the total amount due.
Prices may be subject to change without notice, but changes will not affect orders we have accepted. We strive to avoid errors in information, but please note that pricing, spelling and other errors may occur from time to time.
The use of this website and contracts for the purchase of products through this website shall be governed by Spanish law.
Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
If you are contracting as a consumer, your rights as a consumer are not affected.